Shipping Policy
Last updated: August 16, 2026
Processing Time
| Stage | Time |
|---|---|
| AI illustration generation | 2-24 hours |
| Character review, where offered | Shown during ordering |
| Printing & binding | 4-5 business days |
| Total before shipping | 4-5 business days once printing begins |
Business days exclude weekends and public holidays, which vary by country.
Shipping Rates & Times
Shipping rates and options are shown at checkout in US dollars (USD), including for Canadian destinations. The estimates below are transit times after your book ships, in addition to the 4-5 business day printing time above.
| Method | Estimated transit |
|---|---|
| Standard (US) | 4-6 business days |
| Standard (UK) | 2-3 business days |
| Standard (Canada) | 5-8 business days (our estimate) |
Standard is currently the only shipping speed available. Faster options are paused while we upgrade fulfillment, and this page will list them again when they return.
For US Standard, total time is about 8-11 business days from the start of printing (4-5 business days printing plus 4-6 business days shipping). Times for other regions are shown at checkout.
For Canada, checkout currently estimates 6-12 business days for Standard delivery. Prodigi publishes no Canada-to-Canada transit time, so the 5-8 business day Canadian transit window is our conservative estimate. The live quote for the current hardcover SKU was fulfilled from Prodigi's Canadian lab.
Also available: US territories, APO/FPO/DPO (US rates), PO Boxes (US only).
Carriers: USPS (US Standard), DHL (International).
Order Tracking
- Tracking email sent within 24 hours of shipment
- Track via email link, order status page, or account history
- Tracking may take 24-48 hours to show movement; contact us if no update after 3 days
Delivery
| Type | Signature Required? |
|---|---|
| US Standard | No (left at door/mailbox) |
| International | Varies by carrier/customs |
If undeliverable:
- Incorrect address: returned, and you pay reshipping
- Recipient unavailable: redelivery attempt or facility hold
- Not home: left at door, with a neighbor, or pickup notice
International Orders
Customs & Duties:
- Books typically duty-free as educational materials
- You're responsible for any customs fees/duties/taxes
- We declare: "Personalized Children's Book" / actual value
Delays: Customs inspection is normal; contact us if held 2+ weeks.
Problems
| Issue | Action |
|---|---|
| Shows delivered, not received | Check all locations, ask neighbors, wait 3 days, then contact us |
| Damaged | Photo packaging + book, email support, free replacement or refund |
| Lost (no tracking movement 7+ days) | Contact us; we investigate and reship/refund within 5 days |
| Wrong address entered | Contact immediately; before shipping is fixable; after, intercept attempt only |
Gift Shipping
- Enter the recipient's address during checkout
- Add a dedication inside the book if you want a personal gift note
- Gift-ready packaging included
- The price is never printed on anything in the package
Restrictions
- Shipping only available to countries selectable during checkout
- No freight forwarding addresses (orders may be cancelled)
- Address validation at checkout; contact support if validation fails
Holiday Shipping
During Nov-Dec peak season:
- Order early for holiday gifts
- Standard is the only speed available, so place time-sensitive orders well in advance
- Allow extra buffer for international
Contact
Email: support@youversebooks.com
Subject: Shipping Question - Order #[Number]
Include: order number, tracking number, specific issue.
For cancellations and refunds, see our Refund & Returns Policy. Rates shown at checkout apply to your order. Promotions are honored as displayed.