Shipping Policy
Last updated: May 2026
Processing Time
| Stage | Time |
|---|---|
| AI illustration generation | 2-24 hours |
| Your review & approval | Up to you |
| Printing & binding | 4-5 business days |
| Total before shipping | 4-5 business days after approval |
Business days exclude weekends and public holidays, which vary by country.
Shipping Rates & Times
Shipping rates and options are shown at checkout. The estimates below are transit times after your book ships, in addition to the 4-5 business day printing time above.
| Method | Estimated transit |
|---|---|
| Standard (US) | 4-6 business days |
| Standard (UK) | 2-3 business days |
| Express | 1-2 business days (where available) |
For US Standard, total time is about 8-11 business days from approval (4-5 business days printing plus 4-6 business days shipping). Times for other regions are shown at checkout.
Also available: US territories, APO/FPO/DPO (US rates), PO Boxes (US only).
Carriers: USPS (US Standard), UPS (US Express), DHL (International).
Order Tracking
- Tracking email sent within 24 hours of shipment
- Track via email link, order status page, or account history
- Tracking may take 24-48 hours to show movement; contact us if no update after 3 days
Delivery
| Type | Signature Required? |
|---|---|
| US Standard/Rush | No (left at door/mailbox) |
| International | Varies by carrier/customs |
If undeliverable:
- Incorrect address: returned, and you pay reshipping
- Recipient unavailable: redelivery attempt or facility hold
- Not home: left at door, with a neighbor, or pickup notice
International Orders
Customs & Duties:
- Books typically duty-free as educational materials
- You're responsible for any customs fees/duties/taxes
- We declare: "Personalized Children's Book" / actual value
Delays: Customs inspection is normal; contact us if held 2+ weeks.
Problems
| Issue | Action |
|---|---|
| Shows delivered, not received | Check all locations, ask neighbors, wait 3 days, then contact us |
| Damaged | Photo packaging + book, email support, free replacement shipped |
| Lost (no tracking movement 7+ days) | Contact us; we investigate and reship/refund within 5 days |
| Wrong address entered | Contact immediately; before shipping is fixable; after, intercept attempt only |
Gift Shipping
- Ship to any qualified address during checkout
- Gift message on card inside (separate from book's dedication page)
- Gift-ready packaging included; no pricing shown
- Additional gift wrap options coming soon
Restrictions
- Shipping only available to countries selectable during checkout
- No freight forwarding addresses (orders may be cancelled)
- Address validation at checkout; contact support if validation fails
Holiday Shipping
During Nov-Dec peak season:
- Order early for holiday gifts
- Use rush shipping for time-sensitive orders
- Allow extra buffer for international
Contact
Email: support@youversebooks.com
Subject: Shipping Question - Order #[Number]
Include: order number, tracking number, specific issue.
For cancellations and refunds, see our Refund & Returns Policy. Rates shown at checkout apply to your order. Promotions are honored as displayed.