Refund & Returns Policy

Satisfaction Guarantee

We guarantee print quality and binding. We design each illustration to keep the features that make a person recognizable: hair color and style, skin tone, and face shape.

Some titles include a preview step before printing. Where it is offered, it is shown during ordering.

Make It Right reprint guarantee

If your printed book does not look like the people in the photos you uploaded, email support@youversebooks.com within 30 days of delivery with a photo of the book. We will reprint it free and ship it to you. You do not need to return the original.

The guarantee covers eligible likeness concerns. If you approved a preview for a character, that approval waives the free reprint guarantee only for a likeness complaint about that approved character. It does not waive coverage for other likeness concerns or for print, binding, or page defects.

Covered: illustrations that fail to resemble the people you uploaded, except for likeness complaints about characters that match a character preview you approved; print or binding defects with a free replacement or refund, and missing or wrong pages with a free replacement.

Not covered:

• A change of mind about the story, format, cover, or who you included
• Requests more than 30 days after delivery
• A second reprint of the same order (one reprint per order)
• Names or details entered incorrectly at checkout (contact us anyway and we will do what we can)
• Photos that were blurry, heavily shadowed, shot at extreme angles, or with the face covered. Illustration quality depends on photo quality, and we may ask for better photos before reprinting.

Due to the custom nature of our products, books cannot be resold.

Refund Eligibility

Not Eligible

• On titles with a preview step, likeness complaints about characters that match the character preview you approved are not eligible for the free reprint. Contact us anyway, because other resolutions remain at our discretion.
• Style preferences, where the book resembles the people in your photos
• Customer-caused damage
• Requests 30+ days after delivery
• A second reprint of the same order

AI-Generated Content Disclaimer

By purchasing, you acknowledge:

1. Quality varies based on photo quality, poses, and AI limitations
2. No perfection guarantee, AI has inherent limitations
3. Some titles include a preview step before printing. Where it is offered, approving starts production, so review carefully before you approve
4. Every order is covered by the Make It Right reprint guarantee above

Recommendation: Upload clear, front-facing, well-lit photos. Skip sunglasses, hats that cover the face, heavy shadows, and extreme angles. Contact support with any concerns.

How to Request a Refund

1. Email support@youversebooks.com with order number, reason, and photos (if applicable)
2. Response within 24-48 business hours
3. Return: usually not needed. If we do request one, we'll arrange and pay for the shipping
4. Refund via original payment (5-10 days) or store credit (immediate, never expires)

Cancellation Policy

Special Cases

Contact

Email: support@youversebooks.com

Subject: Refund Request - Order #[Number]

Include: order number, purchase email, reason, photos if applicable.

For delivery timelines and shipment issues, see our Shipping Policy. The policy version at the time of your order applies. Significant changes are communicated via email.